SUBURBAN WATER COMPANY
Important Message to Our Customers About The
Cold Weather Rule
For Kansas residential customers who cannot fully pay their winter water bills, the Cold Weather Rule will be in effect from November 1 through March 31. The Cold Weather Rule generally prohibits any disconnection of service when the National Weather Service forecasts that the temperature will drop below 35 degrees or will be in the mid-30s of colder within the following 48 hours. In order to avoid having your service disconnected when the temperature is forecasted to be above 35 degrees or to reconnect service regardless of temperature, a customer shall comply with the following provisions. To qualify for benefits under the Cold Weather Rule, a customer shall:
- Inform the utility if you are unable to pay the bill in full.
- Provide sufficient information to allow the utility to make a payment agreement.
- Make an initial payment of 1/12 of the total account balance and enter into an 11 month plan for payment of the rest of the arrearage. You may elect to participate in an average payment plan with your Cold Weather Rule Arrangement.
- Apply for federal, state, local or other assistance funds for which the customer is eligible.
To ensure our customer’s safety through the cold weather months, if customers have payment difficulties, we will: 1. Inform you of organizations where funds are available to assist with payment of utility bills. 2. Make a telephone attempt or personal contact with you one day prior to termination of service to discuss your situation. If we are unable to personally contact you, our employee will leave a disconnect message on your door the day prior to termination. 3. Inform you of the Third Party Notification Plan. For additional assistance involving the Cold Weather Rule, you may contact the Kansas Corporation Commission’s Consumer Protection Office at 800-662-0027