COMPLAINT PROCEDURES BEFORE

THE KANSAS CORPORATION COMMISSION

Customers that may have problems, suggestions, questions, or any other concerns about their water service being provided by Suburban Water, Inc., are encouraged to contact us at 913-724-1800. Our support staff will be able to answer questions and/or address any concerns or problems that a customer may be having with their water service.

If our support staff is unable to resolve their concerns, a customer may submit a complaint with the Kansas Corporation Commission (KCC). The KCC has established two procedures to address problems between public utilities and their customers. The first procedure is informal.

An informal complaint may be filed with the KCC by contacting the Consumer Protection Office of the KCC either by phone or in writing. Informal complaints should be directed to:

THE KANSAS CORPORATION COMMISION

Consumer Protection Office

1500 S.W. Arrowhead Road, Topeka, KS 66604-4027

Phone : 1-800-662-0027

Once, the KCC staff has received an informal complaint they will gather the necessary information regarding the complaint and then contact our office to conduct an investigation. The KCC will work with the customer and Suburban Water, Inc. in an attempt to resolve the matter. Informal complaint can usually be resolved in a timely manner via telephone.

In the event that the informal complaint procedure is unable to provide a satisfactory resolution for the customer, you may then file a formal complaint. A formal complaint must be in writing. The forms and instructions for the formal complaint procedure may be obtained from the KCC’s Public Affairs and Consumer Protection Office.

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Suburban Water has suffered a power outage at our office located at 1216 N 155th Street. Due to the power outage our phone system is currently off. Westar Energy has indicated that power will be restored with the next 12 to 24 hours. The interruption of power service is limited to only our office building and will not affect water service to any customers at this time. If you need to contact Suburban Water for any reason during this power outage please use the contact below:


Travis Miles - 913-238-0040

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How to Contact Suburban Water, Inc.

For questions relating to bill, payments or changes to existing account contact our office during business hours at (913) 724-1800. Customers may also contact Suburban Water via email by using the form below.

Hours of Operation

Monday
9:00 AM to 4:30 PM
Tuesday
9:00 AM to 4:30 PM
Wednesday
9:00 AM to 4:30 PM
Thursday
9:00 AM to 4:30 PM
Friday
9:00 AM to 4:30 PM
Saturday
Closed
Sunday
Closed

24 Hour Emergency Contact: (913) 724-1800

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